We offer a fourteen (14) day (from ship date) return policy, on all regular priced retail purchases through our website that are in “brand new” condition and show no signs of use use. There are no returns allowed on discontinued or clearance items. You must be the original purchaser. There will be a 15% restocking fee when returning eligible items. Shipping and handling fees are non-refundable unless a 5Starr customer service representative has authorized an exception. If you cancel your order before it ships, there is a $5.00 cancellation fee. Please fill out the form below or email email@example.com to obtain an RMA number and shipping instructions.
If you purchased from a dealer you must contact them and comply with their return policy
* NO RETURNS OR EXCHANGES ON CLEARANCED PRODUCTS OR MERCHANDISE - NO EXCEPTIONS *
Please note that 5Starr Scooters will refuse refund on any item that is returned in less than “brand new” condition and not accompanied by an RMA number.
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